Terms and Conditions
- I agree to follow safe sleeping practices in line with the AAP safe sleep guidelines and recommendations including. I agree to notify my consultant of any unsafe sleep practices, and understand my consultant is not liable for my babies safety, I am.
- I agree to check with my GP if my baby has any medical conditions which prevent them from being sleep trained safely.
- I agree to disclose any medical condition to the baby sleep consultant which my baby has.
- I agree to the information surrounding my baby to be used in case studies, no identifying information will be used, all names will be changed.
- I understand that my sleep plan and guide is meant for my baby and I only and should not be shared with a third party. Any party found to be sharing sleep plans and guides will be liable for the cost of the shared program.
- Cancellations less than 48 hours prior to the assessment schedule date will only be refunded 50% of the fee. Prior to 48 hours 10% admin fee due to electronic payment fees, processing time, and consultant time.
- Travel charges are set as first 20km FREE, 95c per km thereafter is added to your home consult or coffee group bill.
Any changes you make to your babies sleeping or eating arrangements are your decision and we at Baby Sleep Consultant only make suggestions for change, of which you are responsible for choosing to implement.
The following Terms and Conditions govern this Baby Sleep Consultant Web site. Your use of this site constitutes your agreement with these terms. If you do not agree to these terms, do not use the Web site.
Baby Sleep Consultant provides the www.babysleepconsultant.co web site to promote broad consumer understanding and knowledge of various health topics, including family and child sleep practices. All the information on this Web site is published in good faith and for general information and educational purpose only. The information is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen. Never disregard professional medical advice or delay in seeking it because of something you have read on this site.
Our refund policy specifies that you must follow our advice and use our guidance for two weeks before requesting a refund. Refusal to follow advice or use follow up support does not constitute a refund as advice has not been implemented.
Refunds are issued for negligence and failure, our consultants are not paid if refunds are issued. Refunds are issued not due to change of mind, change of strategy, failure to be consistent, failure to follow suggestions, or logistical inability to follow the sleep plan.
The 2 weeks of sleep training must be consecutive and not broken by illness or travel. Behavioral changes such as sleep training take time, and will often need 2 consecutive weeks for results.
Our guarantee covers babies over the age of 5 months. (newborn sleep plans are about hands on settling, and creating healthy sleep habits. New-borns need to be gaining 150 grams a week and following a steady growth line for us to intervene with sleep assistance.)
We guarantee we can improve your sleep situation while we work with you one on one. Any time after your follow up support has ended is outside of our control, and therefore our guarantee. You will need to continue to consistently implement any changes suggested by us in order for your success to continue.
We suggest you follow the routine outlined by your consultant, and check any future changes which are needed in the coming months.
Gentle sleep guarantee includes strategies which are not defined as cry it out. We do not guarantee silent settling, and no crying as this is your baby's own behavior and we can not guarantee how they will behave with your chosen strategy. Cry it out is defined as leaving your baby to cry in their room alone, until they fall asleep. Gentle sleep strategies take 2-3 weeks to be completed.
We don't have a one size fits all program we use for one on one consults, with this in mind, know that open communication is the best way to get amazing sleep results from your consultant. The program won't fail you, as we don't have "a program", we have a team of experienced and certified consultants ready and able to come up with strategies and solutions to suit your situation and your family.
We support all parenting styles but reserve the right to inform you we don't think a settling style suits your baby and suggest an alternative, and any suggested changes are not seen as failure or guarantee of a refund.
Any request to refund due to unsuccessful sleep plans need to be requested within 2 days of the original support being finished, as our guarantee only covers your support period.
All refund request documents must be returned within 48 hours.
Any additional support calls offered by the consultant or our team is over and above your initial consultation, and acceptance of this extra support is in lieu of any refund requests.
Please note certain medical conditions will be exempt from our guarantee, these will be explained before you book, these may include conditions such as OSA, ASD, SPD, ADHD, iron decencies, unmediated reflex, or un-diagnosed allergies intolerances or feeding aversions.
Baby Sleep Consultant sleep consultants reserve the right to put support on hold when a medical condition is affecting sleep or is yet to be diagnosed.
Your consultant will go above and beyond to assist you and your family to have a successful outcome, please work with us, communicate clearly, and be honest about you expectations throughout the process.
Your consultant will endeavor to ensure that your requests for routine and sleep training strategies are met, but ultimately your baby may dictate a different approach based on their temperament.
Remember it is always a balance between what we as parents want, and what will successfully work for your child based on their personality, temperament, age, and stage.
From our web site, you can visit other web sites by clicking on links from our web site to theirs. While we strive to provide only links to useful and ethical web sites, we have no control over the content and nature of these sites, and the links to other web sites do not imply recommendations or endorsements for the web sites or the content found on them.
Please be also aware that when you leave our site, other sites may have different privacy policies and terms that are beyond our control.
Follow up support and consults
Our one week packages (phone, home and overnights), consist of a weeks follow up calls which is usually 4 phone calls of 10-15 minutes as your consultant reviews your sleep logs, makes further suggestions and answers your questions while supporting you in this time.
Follow up calls exceeding 15 minutes will be charged at the consultants follow up rate of $79/hr.
Our two week packages consist of 6 follow up phone calls over the 2 week period, roughly every 48 hours.
Your consultant will endeavor to book your follow up calls following each successful call.
Please note that follow up support can not be pushed out past 1 month of the initial consult.
Emailed logs will be checked by your consultant and either written on, or discussed in the phone call, not both.
Please ensure that you communicate clearly with your consultant clearly to ensure they can deliver the best possible service while you are working on changing your babies sleep patterns.
Online sleep program access to the help desk is only available for customers who have purchased the age appropriate sleep program. Any sharing of documents voids this support access for the original purchaser, and the recipiant.
Online sleep program access to the help desk fair use policy applies. Help desk access is not for daily check ins, sleep log analysis or sleep plan creation. All of these are available via our one on one consultations.
Any extra hours on home consultations will be charged at $79/hr.
All consults purchased, must be booked within 6 weeks of purchase date. Failure to book, will result in a 50% refund, and no consultation.
Your online program includes email access to our sleep consultants via the email address we send you.
This is a fair use policy, and isn't designed for us to evaluate complex sleep logs like we do with one on one consults
We answer questions, guide you to the right part of the program, provide tweaks to what you are doing, and answer questions.
This access is for the duration of the program for the baby or toddler you purchased it for.
Any second children you have will need to have additional support access purchased, this is not life time access.
The program is not designed to be on sent to friends and family. This will result in a ban from email access for both parties involved.
Sharing online programs results in price increases for all as we can't maintain these rates when people share purchased products.
Master Class Access
Master class access is for 12 months. Any additional access will require a re-purchase. No change of mind refunds.
Membership site access
$1 membership trials cancelled before the first monthly payment result in immediate cancellation of access. Only one $1 trial per person, not per email address. Attempts to use multiple email addresses will result in a full month's membership being charged. Sharing access to the membership site will result in membership access being revoked.
Baby Sleep Consultant Intellectual Property
Baby Sleep Consultant gives you permission to download and temporarily store of one or more of the pages on our Web site for viewing on a personal computer or mobile device for non-commercial use; however your use of the Web site does not grant you any intellectual property rights thereof. You may link to our content or repost our content only with attribution and link to the Baby Sleep Consultant Web site. The contents of this site, including the Baby Sleep Consultant brand features and service marks, are protected by copyright under international conventions and other worldwide intellectual property laws. Apart from the permission stated, the reproduction, permanent storage, or retransmission of the contents of this site and all flyers, brochures, sleep assessments and emails is prohibited without the prior written consent of Baby Sleep Consultant.
User Generated Content
By submitting, posting, or displaying any content on the Baby Sleep Consultant Web site, you automatically grant Baby Sleep Consultant a worldwide, non-exclusive, royalty-free, irrevocable license to use, copy, sublicense, modify, adapt, transmit, distribute, publicly perform or display such materials on our Web site and in all other forms of media. All rights in this paragraph are granted without compensation of any sort to you.
You represent to Baby Sleep Consultant that you own all materials you provide and/or have the unencumbered legal rights to grant the above-referenced license with respect to all materials you provide. You further represent and warrant that such materials do not infringe any third party copyrights or other third party intellectual property rights.
Baby Sleep Consultant may remove any content or suspend any user from its Web site in its sole discretion, including but not limited to a user’s interference with others’ use of the site, or obscene or inappropriate comments.
Disclaimer and Limitation of Liability
USE OF THE SITES IS AT YOUR OWN RISK. THE MATERIALS, INFORMATION, PRODUCTS AND SERVICES OFFERED ON OR THROUGH THE SITES AND ANY THIRD-PARTY SITES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, BABY SLEEP CONSULATANT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BABY SLEEP CONSULATNT DOES NOT WARRANT THAT THE SITES OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE SITES OR THE SERVERS THAT MAKE SERVICES AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME THE ENTIRE COST OF ALL NECESSARY MAINTENANCE, REPAIR OR CORRECTION. BABY SLEEP CONSULTANT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SITES OR MATERIALS ON THE SITES OR ON THIRD-PARTY SITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY OR OTHERWISE. BABY SLEEP CONSULATNT ASSUMES NO LIABILITY FOR THE CONTENT OF THE SITES OR OUR ASSESSMENTS, DOES NOT REPRESENT OR WARRANT THAT USE OF THE CONTENT WILL NOT INFRINGE RIGHTS OF THIRD PARTIES AND HAS NO RESPONSIBILITY OR LIABILITY OF ACTIONS OF THIRD PARTIES OR FOR CONTENT PROVIDED BY OTHERS. IN NO EVENT SHALL BABY SLEEP CONSULTANT, ITS AFFILIATES EMPLOYEES, AGENTS OR CONTENT PROVIDERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY AMOUNT OF DIRECT DAMAGES IN EXCESS OF $100.
You agree to indemnify, defend, and hold harmless Baby Sleep Consultant and its partners, affiliates, suppliers, licensors, employees, representatives, contractors, agents, and content providers from any and all claims, including but not limited to attorneys feeds, arising from or related to 1) content or information you provide; 2) Baby Sleep Consultant’ use of information you provide; and 3) your breach of this Agreement.
Baby Sleep Consultant may terminate or restrict your use of the Web Site or any part of the site at any time for any reason without notice. In the event of termination, you are no longer authorized to access the part of the Web site affected by such termination or restriction.
This Agreement constitutes the entire agreement between Baby Sleep Consultant and you with respect to the subject matter contained herein and supersedes all previous and contemporaneous agreements, proposals and communications, written or oral. This Agreement shall be governed by and construed in accordance with the laws of New Zealand without giving effect to any of its conflicts of law provisions. If any provision of this Agreement shall be held to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions. Any failure of Baby Sleep Consultant to enforce or exercise any provision of this Agreement shall not constitute a waiver of that right or provision. In the event of termination of this Agreement for any reason, the provisions entitled User Generated Content, Disclaimers And Limitation Of Liability, Indemnification, and other provisions for which survival is equitable or appropriate, shall survive.
This privacy notice discloses the privacy practices for Baby Sleep Consultant. This privacy notice applies solely to information collected by this Web site. It will notify you of the following:
- What personally identifiable information is collected from you through the Web site and how it is used and with whom it may be shared
- What choices are available to you regarding the use of your data
- The security procedures in place to protect the misuse of your information
- How you can correct any inaccuracies in the information
Information Collection, Use, and Sharing
We only have access to collect personally identifiable information that you voluntarily give us such as; name, address, phone, and billing information via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your personally identifiable information to respond to you, regarding the reason you contacted us. We may share your personally identifiable information with other members of our staff for consultative purposes to discuss your case. We will not share it with any third party outside of our organization, other than as necessary to provide your services, e.g. to ship an order.
We may record 15 min free chats for training purposes. Your information will remian confidential.
Your Access to and Control Over Information
You can do the following at any time by contacting us via the email address given on our Web site:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
You may opt out of any future contact from us at anytime. Please allow up to  weeks for us to respond to your requests and to adopt any changes to your account.
We take precautions to protect your information. You may submit information through our Web site. Please be aware that it is possible for information transferred through our Web site to be intercepted through electronic means.
We securely process payments through stripe We never have access to your credit card information or stripe account information. Please visit the stripe payment policy to learn more about their policies.
We also protect your information offline. Only employees, contractors, or suppliers who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
This policy was last modified on January 01, 2014.
$1 Sleep Workshops
If you attend a $1 sleep workshop with Baby Sleep Consultant, please know that you need to let us know by 5pm on the day of your workshop if you found zero value in attending, and we will not charge your credit card.
If we don't hear from you, we will assume you loved the workshop, as all our clients do, and well go ahead and charge your card $29 as per the ticket information.
If you don't cancel your ticket with 48 hours notice, you will be charged the full $29 on the day of the workshop.
Please be prepared to explain why you found no value in our workshop, return all gifts, sleep booklets, samples and anything else handed out at the event.